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How Our Terms Apply to Your Account

This page sets out the legal framework governing your use of w388, including account eligibility, platform access and your rights as a registered account holder. Access to our platform depends on local law and is available only in eligible regions where permitted.

Eligibility by local lawAccount and wallet termsJazzCash, Easypaisa, Raast scopePrivacy and data rightsContact and dispute paths
w388 How Our Terms Apply to Your Account
DATA AND ACCOUNT SECURITY

How We Handle Your Account and Data

We treat your account data with a clear retention and access policy. Here is how we handle the four key areas that matter to you as an account holder on w388.

Data Retention

We keep account transaction records, including JazzCash and Easypaisa deposit logs, for the period required by applicable financial compliance rules. You can request a summary through support.

Cookie Policy

We use session cookies to keep your account login active and analytics cookies to improve page performance. You can adjust cookie preferences from the settings menu in your account.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you notice an unrecognised login, use the account lock option immediately and contact support.

Requesting Changes

To update registered details — such as your linked Raast or Easypaisa number — submit a request through support with identity verification. Changes take effect once confirmed.

POLICY CONTACT PATHS

Reach Us on Legal or Account Queries

If you have a question about how our terms apply to your account, need to dispute a transaction, or want to request a change to your account details, our support team handles policy-related queries through the channels below. For wallet-related questions — including JazzCash, Easypaisa or Raast transaction records — have your transaction reference ready when you get in touch.

Live Chat Start a live chat session from inside your account dashboard. Policy and account queries are handled directly, and you can share transaction references in the chat window.
Email Support Send detailed legal or account queries to our support email. Include your registered account number and the specific policy section or transaction you are asking about.
In-App Help Access the Help section from the mobile account menu. Policy documents, account terms and contact forms are all available there without leaving the app.

Common Questions About Our Legal Terms

These are the questions we hear most often about account eligibility, data rights, payment policy and how to contact us for legal matters. If your question is not here, reach us via live chat with your account number ready.

Eligibility depends on your location and local law. You must meet the minimum age requirement and confirm that using the platform is permitted where you are. We do not serve regions where local law prohibits access.

Access and payment availability depend on local law in Pakistan and your eligible region. JazzCash and Easypaisa are listed payment rails on our platform, subject to the terms and your account verification status.

Send a data request to our support email with your registered account number. We will provide a summary of stored transaction records and account data within the timeframe set by our retention policy.

We flag material updates in your account notification area. Continuing to use the account after the effective date means you accept the revised terms. If you disagree, contact support to discuss account closure.

Raast withdrawals go through identity verification before release. Once verified, the transfer moves via the national instant-payment rail. Settlement timing depends on your receiving bank, not solely on our end.

Open a live chat or email support with the transaction reference, date and amount in question. Our team reviews wallet logs — including Easypaisa and JazzCash records — and responds with a resolution path.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.