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How w388 Handles Your Personal Information

This Privacy Policy sets out what data we collect when you open an account, make a deposit via JazzCash, Easypaisa or Raast, and use our lobby — and exactly how we protect and use it.

Account data protectionLocal payment privacy — JazzCash, Easypaisa, RaastCookie and device controlsYour right to request data accessClear retention periods
w388 How w388 Handles Your Personal Information
DATA SECURITY PRACTICES

How We Protect and Manage Your Information

We apply SSL encryption across every page of w388, including the deposit flow for JazzCash, Easypaisa and Raast transactions. Account access is protected by a one-time password sent to your registered mobile number each time you log in from a new device. We review our data storage and access controls on a regular basis to stay aligned with applicable rules in the regions where we operate.

SSL Encryption

Every data exchange on our platform — from account login to payment processing — travels over an encrypted SSL connection. This covers your JazzCash, Easypaisa and Raast payment details.

OTP Account Verification

New device logins require a one-time password sent to your registered number. This means no one else can access your account wallet without control of your mobile.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand lobby usage. You can manage non-essential cookie preferences from your browser or account settings at any time.

Data Retention Policy

We hold account and payment data only for as long as your account is active or as required by applicable rules. Once that period ends, data is removed through a structured deletion process.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you have a question about how your data is stored, want to request a copy of what we hold, or need to update your account details, our support team handles privacy requests directly. Reach out through any of the channels below and we will respond with the relevant steps for your request.

Live Chat Open the chat widget from your account dashboard to raise a privacy request. Our team will ask you to verify your identity before processing any data query.
Email Support Send your data access or deletion request to our support email. Include your registered mobile number and the payment method linked to your account — JazzCash, Easypaisa or Raast.
Account Help Centre Log in, go to Account Settings, and use the Privacy Request form. You can flag data correction requests, ask what we hold, or initiate an account deletion from there.

Common Questions About Your Privacy at w388

Below are the questions we hear most often about data, cookies, account information and your rights as a w388 account holder. If your question is not here, contact us directly through live chat or the Account Settings privacy form.

We collect your name, mobile number, and the payment method you link — JazzCash, Easypaisa or Raast. We also log your device type and IP address to secure your session.

We do not sell your data. We share it only with payment processors needed to complete your JazzCash, Easypaisa or Raast transactions, and only to the extent required to process that payment.

Log in, go to Account Settings, and submit a Privacy Request. Alternatively, email our support team with your registered number. We will confirm your identity before sending any data.

Yes. Submit a deletion request via Account Settings or live chat. We will remove data we are not legally required to retain and confirm once the process is complete.

Session cookies keep you logged in; analytics cookies help us see how the lobby is used. You can switch off non-essential cookies in your browser settings or through our cookie preference panel.

All payment data travels over SSL encryption. We store only what is needed to verify your transaction history; we do not store your full JazzCash or Easypaisa PIN or credentials.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.